Return & Refund Policy

Overview

At Shavys, we want you to shop with confidence. This Return & Refund Policy applies to eligible purchases of our genuine Baltic amber jewelry, leather jewelry, wooden jewelry, and genuine leather wallets.

14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise your right of withdrawal, please contact us by email within 14 days of receiving your order.

Email: shavys@shavys.be

After notifying us of your decision, you must return the item(s) within 14 days.

Conditions for Returns

Customers may inspect and handle an item only as reasonably necessary to establish its nature, characteristics, and functioning. Items should be returned in their original condition and, where reasonably possible, in their original packaging.

Customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary. These conditions do not limit the customer’s rights where an item is defective, damaged, or incorrect.

We may refuse a withdrawal return, or reduce the reimbursement, where an item has been handled beyond what is reasonably necessary and has consequently lost value. This does not affect statutory rights relating to defective, damaged, or incorrect goods.

Return Process

To request a return:

Contact us at shavys@shavys.be
Include your order number and state clearly that you wish to withdraw from the purchase. You are not required to provide a reason.Include your order number and reason for return.
We will provide the return address and practical return instructions. This does not extend the statutory return deadline.
Package the item securely and send it to the address provided.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or does not correspond to its description, please contact us as soon as reasonably possible. Requesting prompt notification helps us investigate the matter, but it does not limit your statutory rights under the Belgian legal guarantee.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

Where an item lacks conformity, the remedies available under applicable law may include repair or replacement free of charge. Where those remedies are impossible, disproportionate, delayed, or cause significant inconvenience, an appropriate price reduction or termination of the contract and refund may apply.

Refunds

We will reimburse payments received from you, including the cost of our least expensive standard delivery option, within 14 days after being informed of your decision to withdraw. If you selected a more expensive delivery method, the additional delivery cost will not be reimbursed.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first. Refunds will be made using the original payment method unless otherwise agreed.