Return & Refund Policy
Overview
At Shavys, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items in accordance with this Return & Refund Policy.
14-Day Right of Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
To exercise your right of withdrawal, please contact us by email within 14 days of receiving your order.
Email: shavys@shavys.be
After notifying us of your decision, you must return the item(s) within 14 days.
Conditions for Returns
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging where possible.
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Proof of purchase or order confirmation must be provided.
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The item must not show signs of wear, damage, or alteration caused by the customer.
For hygiene and safety reasons, we reserve the right to refuse returns where products have been worn extensively or are no longer suitable for resale.
Return Process
To request a return:
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Contact us at shavys@shavys.be
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Include your order number and reason for return.
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Wait for return instructions.
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Package the item securely and send it to the address provided.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
If the claim is approved, we will offer a replacement, repair, or full refund, depending on the circumstances.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.
Approved refunds will be processed to the original payment method used for the purchase.
Refunds are generally issued within 14 days after we receive the returned goods or receive proof that the goods have been returned.
Original shipping charges may only be refunded where required by applicable law.
Non-Returnable Items
The following items may not be eligible for return:
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Personalized or custom-made products
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Gift cards
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Products damaged due to misuse or improper handling
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Items returned outside the permitted return period
Late or Missing Refunds
If you have not received your refund after confirmation:
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Check your bank account again.
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Contact your payment provider or bank.
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If the issue persists, contact us using the details below.
Contact Information
Shavys
Email: shavys@shavys.be
Phone: +32474021593
Address: August Vermeylenstraat147
We aim to respond to all return and refund enquiries within 2 business days.