Politique d’expédition

Shipping & Delivery Policy

Last updated: [06/04/2026]

This Shipping & Delivery Policy is designed in accordance with common Shopify store standards and applicable EU consumer protection regulations.

1. Order Processing Times

All amber and leather jewelry pieces are handcrafted or carefully assembled.

  • Processing time: 2–5 business days (Monday–Friday, excluding public holidays)

  • During peak seasons or promotional periods, processing may take up to 7 business days

Orders are processed in the order they are received. You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods & Delivery Estimates

We offer the following shipping options:

Domestic Shipping (within EU)

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (if available)

International Shipping (outside EU)

  • Standard International: 7–21 business days

  • Express International: 3–7 business days

Delivery times are estimates and not guaranteed. Delays may occur due to carriers, customs, or external factors beyond our control.

3. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination

  • Package weight

  • Selected delivery method

We may offer free shipping promotions, which will be clearly stated on our website.

4. Customs, Duties & Taxes (Non-EU Orders)

For orders shipped outside the European Union:

  • You may be required to pay import duties, taxes, or customs fees

  • These charges are not included in our prices or shipping fees

  • The customer is responsible for all such charges

We are not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number.

  • Tracking updates may take 24–48 hours to appear

  • It is the customer’s responsibility to monitor shipment progress

6. Delivery Issues

Incorrect Address

Customers are responsible for providing accurate shipping details.

  • We are not liable for orders delivered to incorrect addresses provided at checkout

  • If an order is returned due to incorrect information, additional shipping fees may apply

Lost or Stolen Packages

  • Once a package is marked as delivered by the carrier, we are not responsible for loss or theft

  • If needed, we will assist you in filing a claim with the shipping provider

Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • We will assess and offer a replacement or refund where appropriate

7. Right of Withdrawal (EU Customers)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Conditions:

  • Items must be unused, unworn, and in original packaging

  • Due to hygiene reasons, earrings may only be returned if sealed packaging is intact (if applicable)

To exercise your right of withdrawal, contact us at [your email].

8. Returns & Refunds

Return Process

  • Contact us within 14 days of delivery

  • Ship items back within 14 days after notifying us

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

Refunds

  • Refunds are processed within 5–10 business days after receiving and inspecting the return

  • Original shipping costs are non-refundable, unless required by law

Refunds will be issued to the original payment method.

9. Non-Returnable Items

The following items cannot be returned:

  • Worn or used jewelry

  • Earrings (if unsealed/opened for hygiene reasons)

  • Custom or personalized orders

10. Sustainability & Materials Notice

Our products are made from natural amber and leather, meaning:

  • Each piece is unique in color and texture

  • Minor variations are not considered defects

11. Contact Information

For any questions regarding shipping, delivery, or returns:

Email: [your email address]
Business Hours: [your business hours]
Business Address: [your registered business address]

By placing an order, you agree to this Shipping & Delivery Policy.